Customer Support Operator (Entry-Level)

Responsibilities:

• Respond to incoming inquiries from users through chat, email, or support ticketing systems, ensuring timely and courteous communication.

• Provide accurate information about account access, platform navigation, transaction status, and basic service functionality.

• Escalate complex or technical issues to the appropriate departments while maintaining ownership of the communication loop.

• Log user feedback, identify common issues, and assist in updating internal knowledge bases or FAQ sections.

• Follow established procedures for user verification, data privacy, and security-related concerns.

• Participate in onboarding and training programs to maintain up-to-date knowledge of platform updates and support tools.

• Help identify ways to improve the support process by sharing insights with team leads or product teams.

Requirements:

• No prior experience required; previous customer service or support exposure is an advantage.

• Strong written communication skills in English; additional language skills are a plus.

• Patience, empathy, and a customer-first attitude when resolving user concerns.

• Basic computer literacy and the ability to quickly learn new software tools.

• Willingness to work in shifts or on a flexible schedule, including occasional weekends.

• Attention to detail and the ability to follow standardized workflows and scripts.

• Motivation to grow professionally in a technology-driven environment.

Conditions:

• Remote or hybrid work options with support for early-career professionals.

• Stable salary with performance-based growth opportunities.

• Paid training and onboarding into the customer support systems and internal protocols.

• Friendly and supportive team environment with mentorship available.

• Access to digital tools and user support platforms.

• Opportunities to transition into more advanced roles in user success, operations, or product support.