Junior Support Specialist in E-commerce Team

Responsibilities:
• Processing requests from users and partners.
• Verifying accuracy of order and return data.
• Maintaining internal spreadsheets with request outcomes.
• Handling standard inquiries according to regulations.
• Escalating non-standard issues to the technical department.
• Working with CRM and ticketing systems.
• Preparing responses using templates.
• Contributing to the improvement of the knowledge base.

Requirements:
• Basic customer service skills.
• Experience in a support role is a plus.
• Understanding of e-commerce operations.
• Ability to communicate clearly and structurally in writing.
• Willingness to follow clear instructions.
• Accuracy in data entry.
• Motivation to grow in online customer service.

Conditions:
• Fully remote work.
• Shift schedule (day/evening).
• Mentorship during onboarding.
• Simple KPIs and clear performance metrics.
• Opportunities for development in customer service or product support.